Legal
Privacy Policy
Privacy choices updated October 28, 2026
This policy describes information handled by the Renmark public website and its connected internal lead-management system.
Information we collect
When you request an estimate or contact Renmark, we may collect your name, email address, telephone number, ZIP or service area, project type, project timing, message, contact preferences, consent selections, and the page where you submitted the request. The website also processes technical information needed to operate and protect the service. Campaign context may accompany the current estimate request; persistent advertising attribution and analytics identifiers depend on your optional choices. This can include referring and landing pages, campaign parameters, anonymous or session identifiers, and advertising click identifiers such as GCLID, FBCLID, and MSCLKID. Administrative systems additionally process account, role, appointment, lead-note, document, communication, and audit information entered by authorized staff.
How we use information
We use information to respond to requests, contact you using the methods you select, schedule and manage appointments, provide estimates and services, route leads to authorized staff, preserve attribution and submission history, prevent duplicate submissions and abuse, operate and improve the website, measure marketing performance, secure our systems, investigate errors, and meet applicable business and legal obligations.
Systems and service providers
Website content and administrator access are managed through Payload CMS and a PostgreSQL database. Leads are transferred to Feather, Renmark’s internal application, which uses Supabase for authentication, database, storage, Realtime, and server functions. Depending on enabled production configuration, information or technical identifiers may also be processed by Cloudflare (including Turnstile), Google Tag Manager and Google Analytics, Twilio, email delivery providers, hosting and reverse-proxy providers, and mapping or review sites that you choose to open. Renmark may also share information with contractors or service providers that need it to perform work for Renmark, and when required to protect rights, safety, or comply with law.
Cookies, browser storage, and analytics
Renmark stores an essential privacy preference for up to 180 days and a session submission identity that makes retries converge on one request. Optional analytics and advertising start off. Accept enables the disclosed optional purposes; Decline leaves both off. You can choose purposes separately or withdraw through Privacy choices in the footer. Global Privacy Control keeps advertising off; it does not grant analytics permission. A minimal private server receipt records the choice, notice version and time, without contact details or advertising identifiers, until eligible for deletion after 365 days, followed by operational maintenance. When analytics or marketing consent is denied, campaign context needed for the current estimate request remains memory-only, nonessential identifiers are not written to browser storage, and analytics stays silent. Payload and Supabase authentication use session technologies for authorized administrators and staff. Consent-approved analytics or advertising integrations may use cookies or similar identifiers when enabled. Browser controls can restrict storage without preventing an estimate request, although some preferences or account features may be affected. Withdrawing stops new optional website events and clears known Renmark tracking storage. Already-loaded provider code may require a page reload to stop; it does not erase information already transmitted, third-party or inaccessible cookies, earlier lead records, or automatically cancel queued server exports. Contact Renmark for requests about previously submitted information. The Cookie Policy lists storage, providers, purposes and retention limits.
Communications and choices
The estimate form records whether you authorize a live response call and whether you separately consent to text or email contact, together with the disclosure shown at submission. Call permission is required so Renmark can respond to the estimate request; it does not authorize prerecorded or artificial-voice marketing calls. Text and email permission are optional and are not a condition of purchase. Optional texts may be automated but are limited to non-promotional communications about your estimate request, appointments, scheduling, project coordination, or related customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help, or use any reasonable method to ask Renmark to stop calls or texts.
Mobile information and SMS consent
Renmark does not sell or share mobile telephone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Renmark may disclose mobile information to service providers that process communications solely on Renmark’s behalf, subject to appropriate confidentiality and use restrictions, or when disclosure is required by law.
Retention and security
Renmark generally retains estimate-request identity, the disclosure and consent record, communication history, and opt-out or suppression records for five years from creation or last use to document contact authority and honor communication preferences. Customer, project, contract, payment, tax, warranty, dispute, fraud-prevention, and security records may be retained longer when reasonably needed or legally required. Records that are no longer needed are deleted, deidentified, or access-restricted through Renmark’s operational process. Renmark uses access controls, authentication, encryption in transit, logging, and other administrative and technical safeguards, but no system can guarantee absolute security.
Your requests
Depending on where you live and applicable law, you may be able to request access, correction, or deletion of certain information, or object to some uses. Renmark will verify requests and may retain information when legally permitted or required. Submit privacy requests to info@renmarkusa.com or mail them to the address listed below.
Children and changes
This website is intended for homeowners and business contacts, not children under 13, and Renmark does not knowingly solicit personal information from children. Renmark may update this policy as its practices or services change and will post the revised effective date here.